In this one, I’m delighted to be joined by Wenceslyne Ong, the Founder of Elite LVL, a business operations consulting firm with a world-class customer onboarding and continuous improvement framework, helping cost conscious businesses scale.
In this broad ranging conversation, Wenceslyne and I cover all that you need to know about having a strategic and mindful approach to staff onboarding in small and growing businesses.
🌟 Some of my favourite parts were:
✅ How the experience at companies such as Google and Fed Ex inspired Elite’s onboarding mindset;
✅ Why small companies should focus on experience to compete with the larger multinationals;
✅ How onboarding is part of an holistic approach to treating employees in the right way;
✅ How the employee’s individual culture should be considered when onboarding;
✅ Why having a great onboarding program increases staff retention by 82%.
